Harbor Labs AI

A front desk that never puts patients on hold.

Harbor's AI Front Desk picks up when your front desk is busy checking patients in, answers the questions you get every day, books new-patient and consult appointments, and texts back every missed caller, so your schedule stays full.

Missed calls are empty chairs

  • 32% of calls to healthcare businesses were missed in CallRail's 2025 dataset. (CallRail 2025 data via Local Call)
  • Your front desk is trying to check patients in, run payments, and answer phones at the same time.
  • After-hours callers looking for a new dentist or a Botox consult usually book with whoever responds first.

What it handles for you

  • New-patient and consult booking: Into your schedule where your software supports it, or as a booking request your team confirms. We confirm your platform (Dentrix, Eaglesoft, Open Dental, Boulevard, Mangomint, Zenoti and others) on the audit.
  • Common questions: Hours, location and parking, insurance accepted, new-patient specials, treatment menu, and prep instructions you provide.
  • Cancellation fill: Texts your waitlist when a slot opens (Pro plan).
  • Urgent routing: Severe pain, swelling, or trauma goes to your emergency line using your rules. The AI never gives clinical advice.
  • Missed-call text-back and website chat: Every missed caller gets a text, and website visitors get answers any time.
  • Review requests: A text after visits (Pro plan).

Privacy approach

  • The AI handles scheduling and general questions only. It does not discuss diagnoses, treatment plans, or records.
  • Minimal data: only what's needed to book.
  • For HIPAA-covered practices, we use voice infrastructure that signs a Business Associate Agreement, sign our own BAA with you, and review the SMS and hosting setup with you before launch.
  • Med spas that aren't HIPAA-covered still get the same privacy-first setup.

Pricing

  • Pro (recommended): $797/mo, or $664/mo paid yearly. Single office, 1,200 AI minutes, phone + chat + text-back, booking requests, review requests.
  • Practice: $1,197/mo: up to 3 locations, 1,800 pooled AI minutes, Spanish and Portuguese callers, priority changes.
  • $1,500 setup, half off with a website. Live in 14 days or setup back, and 5 captured leads in month one or it's refunded.
  • Two extra new patients a month usually covers the plan. Plug in your own new-patient value in the calculator.

Live in 14 days

  • Day 1, Onboarding call: 45 minutes (weekdays 12–1 pm ET or an evening). We learn your services, hours, service area and what counts as an emergency.
  • Days 2–7, Build: We write your script, connect your calendar or CRM, and set up call forwarding from your existing number.
  • Days 8–12, Test: We run 50+ test calls, including emergencies, price shoppers and people who want a human.
  • Days 13–14, Approve and go live: You call it yourself, approve it, and we switch it on. Weekly tuning for the first month.

Where we work

Serving dental practices, orthodontists, and med spas across New England.

How many new patients called after 5 p.m. last week?

We'll test your phones and website and send you a personal video with 3 fixes. Free.

Frequently asked questions

Is it HIPAA compliant?

HIPAA compliance depends on the whole setup, not just the software. We use voice infrastructure that signs a Business Associate Agreement, sign our own BAA with your practice, turn on redaction, and limit the AI to scheduling and general questions.

Will patients be annoyed by AI?

They'll be more annoyed by voicemail. Callers can ask for a person anytime, and your team still answers first if you want.

Can it book directly in our practice-management software?

It depends on your software. Otherwise it creates a booking request your team confirms with one click.