An AI front desk that answers every call, day or night.

Everything a great receptionist does, without the gaps

• Answers 24/7/365: Nights, weekends, holidays, and lunch breaks.
• Qualifies callers: Service needed, address or town, urgency, insurance or case type, and best callback time.
• Books or captures: Writes straight to your calendar or CRM, or sends a clean lead to your inbox.
• Missed-call text-back: If any call is missed, the caller gets a text within 60 seconds so they don't call your competitor.
• Routes emergencies: Transfers urgent calls live or texts the on-call person right away, using rules you set.
• Website chat: The same assistant answers questions and captures leads on your site.
• Summaries for every call: Caller, need, urgency, and next step, by email or SMS.
• Monthly report: Calls handled, leads captured, after-hours volume, and common questions.

Keep your number. Keep your team.

Your staff still answer when they're free. The AI picks up when they're busy, after hours, or when you choose. Callers can ask for a person at any time.

Live in 14 days

• Day 1, Onboarding call: 45 minutes (weekdays 12–1 pm ET or an evening). We learn your services, hours, service area and what counts as an emergency.
• Days 2–7, Build: We write your script, connect your calendar or CRM, and set up call forwarding from your existing number.
• Days 8–12, Test: We run 50+ test calls, including emergencies, price shoppers and people who want a human.
• Days 13–14, Approve and go live: You call it yourself, approve it, and we switch it on. Weekly tuning for the first month.

Plans

• Starter: $497/mo or $414/mo paid yearly, 600 AI minutes/mo (about 240 calls), 1 location. 24/7 AI phone answering, Missed-call text-back within 60 seconds, Emergency transfer rules, Call summaries + monthly report, Leads delivered to your inbox, 1 script update per month.
• Pro (recommended): $797/mo or $664/mo paid yearly, 1,200 AI minutes/mo (about 480 calls), 1 location. Everything in Starter, Website chat assistant, Books into your calendar or CRM, Review-request texts, 2 script updates per month.
• Practice: $1,197/mo or $998/mo paid yearly, 1,800 pooled AI minutes/mo (about 720 calls), Up to 3 locations. Everything in Pro, Spanish and Portuguese callers, Priority same-day script changes.
• One-time setup: $1,500. Half off ($750) when you bundle it with a Lead-Ready Website. Founding clients pay $750 (limited spots, doesn't stack with the bundle).
• Plans include AI talk minutes (a typical call is about 2.5 minutes). Calls under 10 seconds don't count. Extra minutes are a flat $0.25/min. We alert you at 80% and 100% of your plan, and you can choose a hard cap instead (the AI takes messages and texts back instead of running overage). Unused minutes don't roll over.
• Pay annually and get 2 months free. Cancel anytime for a refund of unused months, billed back at the monthly rate.

Our guarantees

• 14-Day Go-Live Guarantee: your AI Front Desk is live within 14 days of your onboarding call, or your setup fee is refunded in full. (Texting from your own number depends on carrier approval, which we start on day 1.)
• First-Month Guarantee: if your Front Desk doesn't capture at least 5 calls or leads in its first 30 days live that would otherwise have gone unanswered, we refund your first month. You see every call in the log.
• Month-to-month: Front Desk plans have no contract, just 30 days' notice. Annual plans get 2 months free and can be cancelled for a refund of unused months.
• You own it: your phone number, recordings, transcripts, lead data, content and domain are yours. We export everything and release your number on request, free.

Compared with the alternatives

• DIY AI receptionist apps: $49–$299/mo (for example Rosie, Goodcall). You build, test and maintain it. Booking: Basic.
• Human answering service: About $810/mo for 90 calls (Smith.ai human plans). Them, with limited scripts. Booking: Often an add-on fee.
• Harbor AI Front Desk: $497–$1,197/mo (or 2 months free yearly), done for you. We set it up and tune it every month. Booking: Included on Pro and Practice.

Frequently asked questions

Can callers tell it's AI?

Many can. We don't hide it. The greeting can say "Harbor's virtual assistant" or your business's assistant name. What callers care about is getting answered and booked.

What does it NOT do?

It doesn't quote final prices (unless you give it rules), diagnose problems, give legal or medical advice, or take payments.

What about privacy and HIPAA?

Calls and transcripts are stored with the voice provider and in your systems, and we keep only what's needed to run the service. For HIPAA-covered practices we use voice infrastructure that signs a BAA, sign our own BAA with you, turn on redaction, and limit the AI to scheduling and general questions.

What if my call volume spikes in winter?

Plans are measured in AI minutes so your bill stays predictable. Extra minutes are a flat $0.25 each, we alert you at 80% and 100%, and you can choose a hard cap instead. We'll suggest moving up a plan only if it saves you money.

Is it expensive?

Pro is $797/mo, or about $664/mo paid yearly (2 months free). For most of our customers that's less than one job, patient or client a month. If it doesn't capture at least 5 calls you'd have missed in your first 30 days, we refund your first month.

Is there a contract?

No. Month-to-month with 30 days' notice. You keep your number and data if you leave.

Can it make outbound calls?

We use text for follow-ups by default. Outbound AI calling has consent rules, so we only set it up for existing customers with proper consent.

Do I have to change my phone number?

No. Calls forward from your existing number when nobody answers or after hours, and you keep your number either way.